books to ebooks

EOD: General Terms and Conditions

GTC eBooks on Demand

Vienna City Library 
City Hall 
A-1082 Vienna

Contact: Digital Services
T: +43 (0) 1 / 4000-84970
F: +43 (0) 1 / 4000-99-84915

§ 1 Scope of application

The business relations between the City of Vienna, represented by the Vienna City Library (hereinafter WBR) and the Customer in connection with the ordering of an eBook on Demand shall be governed exclusively by the General Terms and Conditions set forth herein below, in the version applicable at the time of placing the order. Deviating provisions of the Customer are not recognized by WBR as a matter of principle, except in cases where WBR has expressly consented to their application in writing.

§ 2 Entry into a contract

The order placed by the Customer constitutes an offer to WBR to enter into a contract. If the Customer places an order with WBR, WBR will send the Customer an e-mail message acknowledging receipt of his/her order by WBR and stating the particulars thereof (acknowledgment of receipt). Such acknowledgment of the receipt does not constitute acceptance of the offer by WBR but informs the Customer that his/her order has been received by WBR. A contract is not brought about unless and until WBR confirms to the Customer by e-mail that WBR can send the ordered eBook. Such confirmation depends, among other things, on the availability of the book and on the physical condition of the book being such as to permit digitisation, and on no copyrights/exclusive rights to use the work being infringed. 

The Customer will be notified within a reasonable time period if digitisation is impossible.

In cases where the price for digitisation has yet to be established, WBR will draw up a cost estimate. Such cost estimate is non-binding and free of charge.

The placing of orders by minors is subject to the consent of the statutory representative. Otherwise, the contract will not be brought about. 

§ 3 Conditions of use

Unless agreed otherwise, the Customer is granted the exclusive and nontransferable right to use the delivered products for his/her own purposes on any hardware to be provided by the Customer. All uses in excess thereof are subject to separate written agreement. The Customer is only entitled to use the products within the scope of these General Terms and Conditions. He/She is entitled to reproduce the products for the own personal use. However, he/she is not entitled to make products available online via Internet, whether for consideration or free of charge.

§ 4 Delivery / Prepayment

WBR will only make delivery after the Customer has paid for the eBook and the payment has been received by WBR.

The delivery of the eBook by download takes place in that a link for download is provided to the Customer, to the e-mail address designated by him/her. Such link will be available for 60 days.

If an order is placed for a CD-ROM or DVD, delivery will be made to the delivery address designated when placing the order.

WBR will endeavour to make delivery to the Customer within 14 days; however, such time limit is non-binding unless in exceptional cases the delivery date has been promised in a binding manner.

§ 5 Exclusion of withdrawal 

Delivery of eBook by download: 
Upon sending the download link to the e-mail address designated by the Customer, the digital book will be deemed to have been delivered. WBR will keep the link available for download for 60 days. Note: The possibility of withdrawal is excluded, as the eBook delivered by WBR is not suitable for return on account of its nature. 

Delivery of eBook by CD-ROM or DVD:
The DVDs and CD-ROMs are delivered unsealed, and in such cases it is therefore also not possible to withdraw from the order. 

§ 6 Due date and payment, default

The amount of the invoice is due after it has been confirmed that the ordered eBook can be sent to the Customer.

The Customer can pay either

  • by invoice or
  • by online payment systems (credit card or direct debiting procedure)

§ 7 Set-off

The Customer shall only have a right to set-off if his/her counterclaims have been determined by a decision which has become final and absolute or are not contested by WBR, and also in case of insolvency of WBR or with respect to counterclaims which have a legal connection with the liability of the Customer.

§ 8 Liability for defects

If the work delivered is defective, the statutory provisions apply. Further claims of the Customer, on whatever legal grounds, are excluded. The liability for damage other than damage to the object of delivery is excluded.
The above limitation of liability shall not apply to the extent that the cause of damage is due to intent or gross negligence, or in case of bodily injury. Furthermore, it shall not apply if the Customer asserts claims which are regulated by law.
If the subsequent performance has been effected by means of substitute delivery, the Customer is obligated to return to WBR within 30 days the originally delivered article (DVD, CD-ROM) at the expense of WBR. 

Note: With respect to the products, WBR does not warrant or assume liability that the products will conform to specific expectations of the Customer or that a specific goal pursued by the Customer will be achieved by him/her by means of the products. Automatic text recognition (OCR) in particular cannot be fully guaranteed and depends on the individual book that is being digitised (type font, language, age of the book).

A temporary suspension of services, e.g., of the download link or the tracing page, that arises from force majeure, from operational breakdowns or from circumstances which are not foreseeable from an engineering point of view, does not give rise to a liability of WBR. 

§ 9 Applicable law

Austrian law shall apply.

§ 10 Jurisdiction

The place of jurisdiction is the seat of the City of Vienna, Vienna 1., City Hall.

Last updated: August 06, 2009